Group

Important Vehicle Recall Update

At Croxdale Group, your safety is our top priority.

Recalls are a pretty rare occurrence but your safety and peace of mind means absolutely everything to us so we will always be completely clear about things like this.
From time to time, manufacturers issue safety recalls. When they do, you can rest assured that we take immediate action. If your vehicle is affected, we're here to support you, quickly, safely, and professionally

Here’s what you need to know:

  • We work closely with our manufacturer partners to follow all necessary procedures.
  • Our team is prepared to manage the increased demand for recall appointments, ensuring your vehicle is prioritised.
  • We understand this may be concerning, but please rest assured: our expert technicians are fully trained to carry out all recall work to manufacturer standards.
  • Recall appointments will be handled as 'while-you-wait' wherever possible, offering convenience and peace of mind.
  • Due to the expected surge in enquiries, our phone lines will be unable to handle the volume of enquiries. Please go direct to croxdalegroup.com to enter your details for the Croxdale Re-Call team to contact you back to arrange an appointment. This is the fastest, most efficient way to get priority on a first come, first served basis.


The fastest way to book your recall appointment
Please complete our short Recall Appointment Request Form using the button below. One of our team members will be in touch within 24 hours to arrange your appointment.

We kindly ask that you include any dates you're unavailable over the next 60 days to help us find a suitable time, first time.


Need to speak to someone?
If you’d prefer to talk, or are unable to register online, you can contact the Customer Care lines.​

Talk to Citroën
Citroën owners can contact the Recall Helpline on 0800 917 9285 or the Citroën Customer Care team on 0800 093 9393.    

Need to check your DS? 
DS owner can call 0800 877 8455 to speak directly with the DS Automobiles team about your recall.

Frequently Asked Questions

What is a vehicle recall?

How do I know if my vehicle is affected by a recall?

Is it safe to keep driving my vehicle if it's been recalled?

What does it cost to have recall work carried out?

How long will the recall appointment take?